It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Shipping & Returns

We want your shopping experience to be smooth and stress-free. Below you’ll find a quick summary of

our policies, followed by the full legal version for complete details.

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Quick FAQ (At-a-Glance)

■ How fast will my order ship?

- Orders process in 2–3 business days.

- California delivery: 3–7 business days after processing.

- U.S. orders outside California: 5–10 business days after processing.

■ What if my order is delayed?

- We always ship within 30 days.

- If we can’t, we’ll email you — you can accept a new delivery date or get a full refund.

■■ Can I return my order?

- Yes! You have 30 days from delivery.

- Items must be unused, in original condition, and in original packaging.

■ What can’t be returned?

- Gift cards

- Downloadable digital products

- Clearance/final sale items (unless defective)

■ When will I get my refund?

- Refunds are processed within 5–7 business days once we receive your return.

- Shipping fees are non-refundable unless the error was ours.

■ Do you offer exchanges?

- Yes — defective or damaged items are replaced for free.

- For size/style exchanges, contact us first to confirm availability.

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Full Fulfillment & Refund Policy

Order Processing & Shipping

- Orders are processed within 2–3 business days after payment is received.

- Once shipped, you’ll receive a confirmation email with tracking information.

California Orders

In compliance with California Civil Code §1723 and the Federal Mail Order Rule:

- Orders will ship within 30 days unless otherwise stated at checkout.

- If shipping is delayed beyond 30 days, you will be notified and given the choice to:

1. Accept a new delivery date, or2. Cancel your order for a full refund.

- Standard California delivery: 3–7 business days after processing.

Out-of-State U.S. Orders

- Standard shipping outside California: 5–10 business days after processing.

- If shipping is delayed beyond 30 days, we will notify you by email with the option to:

1. Accept the new estimated delivery date, or

2. Cancel your order for a full refund.

Pre-Orders & Backorders

- Estimated shipping dates are displayed at checkout.

- If estimated dates change, we will notify you promptly.

Delivery Issues

- We are not responsible for delays caused by carriers, weather, or events beyond our control.

- If your package is lost or arrives damaged, contact us within 7 days of delivery so we can help with a

replacement or claim.

Return & Refund Policy

Returns

- Items must be returned within 30 days of delivery for a refund or exchange.

- Returned items must be in original condition, unused, and in original packaging.

- Proof of purchase (receipt, order confirmation, or packing slip) is required.

Non-Returnable Items

- Gift cards, downloadable products, and clearance/final sale items cannot be returned unless

defective.

Refunds

- Once your return is received and inspected, we’ll notify you of approval or rejection.

- Approved refunds are issued to your original payment method within 5–7 business days.

- Shipping fees are non-refundable unless the return is due to our error.

Exchanges

- Defective or damaged items are replaced at no cost.

- For size/style exchanges, please contact us before sending your item to confirm availability.